I can’t afford the suggested plans but I want to make a payment

We want to find a payment solution that’s manageable for you, alongside your other necessary spending. If you can’t afford any of the plans we’ve suggested, we can still help. 

We’ll just need a little more information from you about your financial situation. Here’s what to do if none of our payment options work for you.
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Suggest your own payment plan amount

If our suggested plans aren’t going to work for you, suggest your own amount from your online account. 

‍Here’s what to do:

1. Log in to your Ophelos account using your 6-digit reference code.
2. Select the payment plan option.
3. Select ‘I can’t afford any of these options’ below the suggested plans.
4. Complete a quick budget assessment and input a suggested payment plan amount that you can afford.
5. Complete your plan set-up and you’re good to go!

We’ll review your budget assessment to double-check that your plan is affordable for you. If we think you might struggle with the suggested amount, we’ll be in touch. 

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Really struggling?

Covering your necessities should be your priority — if you can’t afford to pay anything right now, let us know immediately, so customer service team can: 

• Give you breathing space, whilst you look for resources to help your situation.
• Signpost you to any specific services.
• Keep the company you owe up to date.
• Discuss your options and find a solution that works for you.

Get in touch with us at support@ophelos.com