Help centre

I can't afford to pay right now, what can I do?


If you’re struggling financially right now, remember you’re not alone. Support is available.

If you’re struggling to cover your basic needs, get in touch with us immediately at support@ophelos.com 

Our customer service team will be able to:

  • Give you breathing space, whilst you look for resources to help your situation.
  • Signpost you to any specific services.
  • Keep the company you owe up to date.
  • Discuss your options and find a solution that works for you.

Help to get you back on your feet

  • Increase your income
    If you have ongoing issues with your health or other financial strains, we know that receiving reminders about debt can be triggering. We can always change the way we message you, like only sending you messages at certain times, or on a specific device.
  • Get debt advice
    There are lots of free debt advice services available, both online and in person. You can find a full list here.