Where can I find help if I can’t afford my energy bills?

Your first step should be to let us know by emailing support@ophelos.com. If you keep us up to date about your circumstances we'll be able to:

• Suggest more specific resources that may help you
• Discuss your options to find something to suit you
• Give you some space if you need time to look into the support available
• Keep your lender or supplier up to date so you don’t have to (please note we can only contact companies who have passed your account to us)

Find grants, schemes, and benefits to help you pay for your energy

OFGEM have shared a variety of grants, schemes, and benefits if you’re struggling to afford your energy bills. They also suggest where you can find ways to save energy, or ensure you are not wasting energy.
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Citizens Advice

The Citizens Advice website is a good place to start if you are worried about your finances.

• Information on all the grants and schemes available to help with your energy bills can be found here.
• If you have a problem with your energy supplier and don’t know what to do you can talk to the Citizens Advice consumer helpline.
• If you are struggling with other bills you can find advice here.
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National Energy Action

If you can’t afford to heat your home NEA offers a range of advice and support.
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Charis

Charis is a company which manages funds and grants on behalf of suppliers. You can find information on the schemes currently available for your supplier here.
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Centre for Sustainable Energy

CSE is a great hub for energy resources and advice. You can find lots of useful information on their site, such as ways to make your home more energy efficient.
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Increase your income

You can check if you can apply for any additional benefits, grants, or schemes, at the sites below:

• Turn2us
• Entitledto