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Beyond ChatGPT: The Future of AI in Collections

45 minutes
watch time
Paul Chong
March 20, 2025

The ChatGPT buzz has made waves across every industry — and debt resolution is no exception. Generative AI has changed the way we connect with customers in debt, making it easier to respond quickly and empathetically, spot vulnerable customers, and get them the support they need. But what’s coming next is even more exciting.

In this webinar, we take a closer look at how the emergence of “Agentic AI” is the new future for the collections industry — reshaping support for customers in debt and client collections alike.

Hosted by Paul Chong, Co-Founder of Ophelos, we cover:

  • What is Agentic AI?
  • How Agentic AI can emulate human empathy and build trust
  • The latest developments in Agentic AI for customer service, including AI Voice
  • Live demo of Ophelos Agentic AI
  • How your business get ahead of the curve with Agentic AI in 2025
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