Gen AI is everywhere, but what exactly is it? From enhanced automation to completely revolutionised customer support and experience, find out how it’s changing the debt industry for good.

AI

AI is revolutionising the financial sector, but with concerns over ethics, how can firms ensure proprietary and embedded tech stays secure, accurate and unbiased?

AI

Detecting and providing adequate support for vulnerable customers is not only a business-critical consideration for every organisation but an ethical one too. Generative AI is revolutionising this nuanced area of customer support with powerful fine-tuned LLMs. Here’s how we built our proprietary model, Olive 2.0.

AI

With customer service in crisis and chatbots on the rise, find out how gen AI is becoming the new face of customer care for growth-orientated organisations.

AI

We’re thrilled to announce the next steps of our European expansion and partnership with Intrum, closing out 2024 by launching in both Spain and France.

Company

IWD x Ophelos: spotlight series, our chat with Anca Maszni, Chief of Staff

Inside Ophelos

IWD x Ophelos: spotlight series, our chat with Shannon Lavery, Customer Operations Manager

Inside Ophelos

IWD x Ophelos: spotlight series, our chat with Melissa Barber, Senior Software Engineer and Team Lead

Inside Ophelos

Read more about the acquisition.

Company

Generative AI is capable of providing debt advice in an instant. But is it reliable? Discover some of the challenges and pitfalls.

AI

It’s been a year since we began making our website accessible. Here’s what we’ve learnt.

Engineering

Learn how to set up and contribute to a component library with ViewComponent, Tailwind and Lookbook.

Engineering

Welcoming customer complaints and transforming them into feedback benefits your business, your customers and your team.

Financial Health

Customer support has the power to make or break the customer experience. Discover how we ensure every customer feels listened to and support

Vulnerability

Our approach to triggering Sidekiq jobs from outside Rails, using Typescript, Serverless, AWS Lambda and Redis.

Engineering

Discover the perhaps unexpected similarities between altruism and accounts receivable.

Inside Ophelos

Ophelos' Data Lead shares 4 lessons learnt while building their data team from scratch.

Analytics

Our new survey finds that inhumane, bullying collection tactics have grave impacts on customer wellbeing and present risks for businesses.

Vulnerability

Learn how we use demand forecasting to predict future inbound enquiries and improve customer support.

Inside Ophelos

We chatted to Risk & Regulation Advisor Erik Porter about timing, challenges and opportunities.

Vulnerability

The FCA's New Consumer Duty lays out the new regulations that will further benefit and protect customers.

Debt Management

In this episode, we chat to the engineering team about how to build inclusive products.

Inside Ophelos

How to empower data scientists without compromising the security of sensitive data.

Company

3 questions leaders should be asking themselves to support their vulnerable customers.

Vulnerability

Why has the debt industry been so slow to innovate? And how is tech the answer? Find out in the latest episode of Break The Cycle.

Digital

Interested in joining the team? Here's everything you need to know about how we hire.

Company

Inbest is on a mission to simplify one of the biggest hurdles for benefits claimants - knowing which ones they’re entitled to.

Financial Health

In episode 2 of Break The Cycle, discover how we use machine learning to tailor communication strategies to every customer.

AI

In our first episode of Break The Cycle we explore how companies can rethink the customer journey to care for customers in debt.

Debt Management

How can machine learning be applied to the archaic debt collection industry? And what problems can it solve?

AI

Understanding how customers categorise money into different 'mental accounts' can help improve your debt resolution strategy.

Behavioural Science

Introducing Ophelos Analytics: your one stop shop for understanding performance, customer engagement and customer demographics.

Analytics

It's pride month! In this article we delve into some of the ways that discrimination in the UK still affects people's finances.

Financial Health

A huge thank you to every single member of our team, to our clients for their trust, and to our users who inspire us to always improve!

Company

We have been recognised as the company harnessing the power of data and AI to deliver solutions for some of the world's toughest problems.

Company

We'll be helping ethical consumer lender Plend with their customers who fall behind on payments.

Company

As part of our series on vulnerabilities and debt, we take a look at how living with bipolar can affect a person's financial health.

Vulnerability

A tutorial from Graham, our Principal Software Engineer, on how to use the Turbo framework with Rails to build intuitive, reliable forms.

Inside Ophelos

Software engineer Katya Essina reflects upon some of the ways we've built a company culture that’s respectful, supportive and trusting.

Company

Discover our approach to creating accessible software so that everyone can easily use our platform.

Company

Here are the changes energy companies need to make to support their customers through difficult financial times.

Energy

We can't wait to work with Buy Now Pay Later firm Butter to help customers resolve debt in a more ethical, flexible and stress-free way.

Company

Complaints are an opportunity to fix problems and prevent them from reoccurring. Here's how.

Inside Ophelos

25% more recoveries, 28% less costs and 68% higher customer satisfaction - find out how we do it.

Company

More flexibility? Increased productivity? Better work-life balance? What's not to love!

Inside Ophelos

Discover how tech can remove the shame and stigma so that both customers and businesses can have positive experiences.

Digital

Discover how an online self-serve platform can help companies gain a competitive edge while simultaneously reducing risk.

Risk Regulation

Discover the design principles our team uses to create a seamless, stress-free journey.

Vulnerability

Discover how reinforcement learning, an area of machine learning, can be used to solve complex tasks from winning games to fixing finances.

Debt Management

Discover how introducing more flexibility to repayment plans can prevent missed payments and broken plans.

Debt Management

Lower cost to collect, increase compliance and improve customer satisfaction by offering individuals a DIY debt management platform.

Debt Management

Exciting news - we've chosen Credit Kudos as our Open Banking partner to make the repayment plans fairer, simpler and quicker.

Company

Outsourcing collections be very valuable to your company, though there's a lot to consider. Here are three key elements to look out for.

Digital

Discover the new, innovative ways that debt agencies can share insights with their clients to benefit both the business and their customers.

Digital

Whether the pandemic has allowed you to save money or taken a toll on your financial health, find out how to handle your new budget.

Budgeting

Training computers to understand language can revolutionise the customer experience and help flag up where extra help may be needed.

Vulnerability

Updating outbound messages with a digital-first strategy can be transformative for customer engagement and customer retention.

Digital

We're putting substance behind our style, making sure that our company values drive every part of our interactions and creations.

Company

Taking a digital approach can cut costs, boost customer engagement and drive customer satisfaction. We explore how.

Digital

Hello World! We're excited to announce our launch and a $2.3 million investment round to transform the debt collection industry for good.

Company