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Gen AI is everywhere, but what exactly is it? From enhanced automation to completely revolutionised customer support and experience, find out how it’s changing the debt industry for good.

AI is revolutionising the financial sector, but with concerns over ethics, how can firms ensure proprietary and embedded tech stays secure, accurate and unbiased?

Detecting and providing adequate support for vulnerable customers is not only a business-critical consideration for every organisation but an ethical one too. Generative AI is revolutionising this nuanced area of customer support with powerful fine-tuned LLMs. Here’s how we built our proprietary model, Olive 2.0.

With customer service in crisis and chatbots on the rise, find out how gen AI is becoming the new face of customer care for growth-orientated organisations.

We’re thrilled to announce the next steps of our European expansion and partnership with Intrum, closing out 2024 by launching in both Spain and France.

IWD x Ophelos: spotlight series, our chat with Anca Maszni, Chief of Staff